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Bank of India’s Customer Service Point (CSP) initiative plays a critical role in achieving financial inclusion across India by enabling last-mile banking delivery. The CSP model empowers individuals to become Bank Mitras and earn by offering essential banking services in underserved regions.
A Bank of India CSP is a mini-bank outlet operated by a Business Correspondent (BC) or Bank Mitra. It serves as a bridge between the bank and customers, especially in rural and semi-urban areas, by offering essential banking services through secure digital platforms.
Candidates must fulfill specific prerequisites to qualify for CSP registration.
| Criteria | Details |
|---|---|
| Age | 18 years and above |
| Education | Minimum 10th Pass |
| Citizenship | Indian Resident |
| Computer Knowledge | Basic understanding required |
| Infrastructure | Shop/space with power, internet, and minimal furniture |
| ID Proof | Aadhaar Card, PAN Card, Voter ID |
| Address Proof | Electricity Bill, Ration Card, Rental Agreement |
| Police Verification | Mandatory for all applicants |
The central government of India has fixed a target of opening a minimum of 5 lakhs of consumer service points throughout India by 2022. This, in turn, will create a job opportunity in the country for a minimum of 10 lakhs deserving candidates. If you need to earn a substantial amount now, then you may consider becoming a Bank Mitra.
Bank of India CSPs provide a broad range of essential financial and banking services:
New account opening (Savings/PMJDY)
Cash deposit and withdrawal
Mini statements
Balance inquiries
Fund transfers (IMPS, NEFT)
Aadhaar Enabled Payment System (AEPS)
RuPay card issuance and activation
PM Jan Dhan Yojana (PMJDY)
Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY)
Atal Pension Yojana (APY)
Pradhan Mantri Suraksha Bima Yojana (PMSBY)
DBT (Direct Benefit Transfer) fund disbursement
Mobile/DTH recharges
Utility bill payments
Micro insurance and pension scheme enrollments
Loan EMI collections
PAN card services
Bank of India CSP agents receive commissions on every transaction or customer service provided.
| Service Type | Commission (INR) |
|---|---|
| Savings Account Opening | ₹20 – ₹25 per account |
| Cash Withdrawal/Deposit | ₹1.5 to ₹3 per ₹1000 |
| AEPS Transaction | ₹5 – ₹15 per transaction |
| DBT Distribution | ₹2 – ₹5 per transaction |
| Insurance Enrollments | ₹30 – ₹50 per policy |
| Bill Payments & Recharges | ₹3 – ₹10 per transaction |
| Loan EMI Collection | ₹10 – ₹25 per EMI |
Average Monthly Earnings:
₹10,000 – ₹35,000 depending on footfall, services offered, and area coverage.
To run a BOI CSP efficiently, the following infrastructure is necessary:
Desktop/Laptop (Windows 7 or higher)
Fingerprint scanner (e.g., Morpho, Mantra)
Web camera
Thermal printer
Speaker/headphones (for customer alerts)
Broadband or 4G internet connection
Power backup system (Inverter/UPS)
AEPS software licensed by aggregator
UIDAI-compliant biometric authentication
BOI CSP portal login
OTP-based secure access for high-value transactions
CSPs are especially crucial in locations where full-service branches are not viable.
| State | Rural Branch Coverage | CSP Demand |
|---|---|---|
| Uttar Pradesh | Limited in interiors | Very High |
| Bihar | Sparse rural branches | High |
| Odisha | Moderate rural spread | Medium to High |
| West Bengal | Moderate | Medium |
| Chhattisgarh | Remote tribal zones | High |
Assist customers with account-related queries and services
Ensure accurate and secure transaction execution
Follow strict KYC and anti-money laundering guidelines
Maintain daily transaction logs and submit regular reports
Secure data privacy and biometric device usage
Encourage customers to adopt digital banking tools
Consistent Income: Earn through a variety of commissions
Social Impact: Contribute to the financial inclusion of India
Low Investment: Approximate startup cost of ₹25,000 – ₹50,000
Flexible Timings: Operate according to local business hours
Local Recognition: Build trust and status in the community
| Challenge | Suggested Solution |
|---|---|
| Internet Downtime | Use backup data connection |
| Cash Shortage | Maintain float and reconcile frequently |
| Customer Illiteracy | Use vernacular language and simple explanations |
| Biometric Device Errors | Update drivers and use UIDAI-certified models |
| Payment Delays by Aggregator | Work with reputed CSP providers |
Promote government schemes in local language
Educate customers on using RuPay and AEPS
Partner with local retailers to increase footfall
Offer recharges, bill payments, and insurance enrollments
Attend training programs offered by aggregators and BOI
Q1. Can I apply directly for Bank of India CSP?
Yes, by visiting the nearest BOI branch or via authorized CSP providers.
Q2. What documents are needed for CSP application?
Aadhaar, PAN, education certificate, police clearance, and infrastructure proof.
Q3. Can a student become a CSP?
Yes, if the applicant is above 18 and fulfills all eligibility conditions.
Q4. How long does it take to activate a CSP?
Typically, 15–30 days post-verification and biometric setup.
Q5. Do I need prior banking experience?
No, but basic computer literacy and customer service skills are essential.